{"product":"UmamiEdge","generatedAt":"2026-06-27T16:40:21.536Z","summary":{"total":3,"active":3,"p1":0,"p2":2},"escalations":[{"customer":"APAC Fintech AI Lab","priority":"p2","status":"monitoring","summary":"Sandbox embedding endpoint tested successfully; team is monitoring latency variability during APAC working hours.","owner":"Customer Success","nextUpdate":"2026-04-30 10:00 SGT"},{"customer":"East Africa Tourism Operator Group","priority":"p3","status":"investigating","summary":"Pilot node telemetry is healthy, but guide/driver mobile bandwidth assumptions need validation in field corridors.","owner":"Field Operations","nextUpdate":"2026-05-01 09:00 EAT"},{"customer":"EU Manufacturing Consortium","priority":"p2","status":"new","summary":"Requested residency evidence sample and private-grid procurement checklist before technical workshop.","owner":"Security","nextUpdate":"2026-04-30 14:00 CET"}]}