Turn distributed nodes into enterprise-grade service levels.
Define uptime targets, latency SLOs, incident response windows, and customer credit policy by contract tier.
| Tier | Uptime | Latency | Response | Credits |
|---|---|---|---|---|
| Pilot | 99.5% | < 250 ms regional p95 | 4 business hours | service extension |
| Enterprise | 99.9% | < 180 ms regional p95 | 60 minutes | usage credits |
| Sovereign | 99.95% | custom workload SLO | 15 minutes | contracted SLA credits |
Policy logic
SLA score = uptime + latency + response + failover readiness.
The next production step is to compute this from real telemetry, incidents, runtime health checks, routing decisions, and customer contract metadata.