SLA Policy Engine

Turn distributed nodes into enterprise-grade service levels.

Define uptime targets, latency SLOs, incident response windows, and customer credit policy by contract tier.

TierUptimeLatencyResponseCredits
Pilot99.5%< 250 ms regional p954 business hoursservice extension
Enterprise99.9%< 180 ms regional p9560 minutesusage credits
Sovereign99.95%custom workload SLO15 minutescontracted SLA credits
Policy logic

SLA score = uptime + latency + response + failover readiness.

The next production step is to compute this from real telemetry, incidents, runtime health checks, routing decisions, and customer contract metadata.